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Shipping Policy – 
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At MumPlace, we are committed to delivering your orders swiftly, securely, and with care.
We aim to process and dispatch all orders within 1-3 business days. Delivery times may vary depending on your location and the shipping option selected at checkout. While we strive to meet all estimated delivery windows, unforeseen delays may occasionally occur due to weather, customs, or carrier issues.
Shipping Guidelines:
- Orders are shipped Monday through Saturday (excluding public holidays).
- Shipping fees (if any) will be calculated at checkout.
- Once your order is shipped, you will receive a confirmation email with tracking details.
If you experience any delays or issues with your shipment, please reach out to us at support@mumplace.com and we’ll be happy to assist you.
Return & Refund Policy – MumPlace
We want you to love your purchase. If you're not completely satisfied, we're here to help.
Eligibility for Returns:
- Items must be returned within 7 days of delivery.
- Products should be unused, unwashed, and in their original packaging.
- A receipt or proof of purchase is required for all returns.
Non-returnable items include:
- Items marked as final sale.
- Customized or personalized items.
- Items with visible signs of use or damage.
Return Process:
- Contact our customer support at support@mumplace.com with your order number and reason for return.
- Once your return is approved, you’ll receive instructions on how to send the item back to us.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds:
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.
If you haven’t received a refund yet, please first check with your bank or credit card provider, as it may take some time before your refund is officially posted.
Order Status & Tracking – MumPlace
We know how important it is to stay informed about your order. Once your order is placed, you will receive a confirmation email with your order details.
Tracking Your Order:
- As soon as your order ships, you’ll receive a tracking number via email.
- You can use this number to monitor your delivery on the courier’s website.
Order Not Received?
If your tracking shows “Delivered” but you haven’t received your order:
- Check around your property or with neighbors.
- Contact the shipping carrier directly.
- Still no luck? Reach out to our team at support@mumplace.com and we’ll help resolve it promptly.
Your satisfaction is our top priority. Thank you for choosing MumPlace – we’re honored to be a part of your shopping experience.